24/7 Support in Bangla

Hibjaee Help Center — We're Here for You, Whatever You Need

From account setup to withdrawals — all Hibjaee guides and support in one place.

Live Chat Email Support Phone Support Fully in Bangla

What do you need help with?

Account & Registration

Guides covering everything from opening a new account and identity verification to password recovery and profile updates.

12 Guides
Deposits & Withdrawals

Step-by-step instructions for depositing and withdrawing via Mobile Pay, Nagad, Rocket, and all other supported payment methods.

9 Guides
Betting & Sports

How to place a bet, understanding odds, Live Betting rules, and how to cancel a bet.

15 Guides
Bonuses & Promotions

How to claim and use your welcome bonus, cashback, referral rewards, and other offers.

8 Guides
Security & Privacy

Account security, two-factor authentication, and how to report suspicious activity.

7 Guides
Platform & Technology

Troubleshooting on mobile or desktop, PWA installation, browser settings, and tips to improve performance.

6 Guides

Talk to Us

Live Chat

The fastest way to get help. Chat with us in Bengali and typically get a response within 2 minutes.

Online Now
Email Support

For complex issues or document submissions, send us an email. We respond within 24 hours.

support@hibjaee.app
Phone Support

Speak to us directly by phone from 9 AM to 11 PM. Bengali speakers welcome.

9:00 AM – 11:00 PM
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Steps to Create a New Account

1
Go to the Registration Page

Go to the Hibjaee registration page and enter your mobile number and password. The entire process is available in Bangla.

2
Verify OTP

An OTP code will be sent to your phone. Enter it to verify your number. This takes no more than 30 seconds.

3
Complete Your Profile

Fill in your name, date of birth, and email address. This information will be needed when you make a withdrawal.

4
Make Your First Deposit

Simply deposit 500 BDT via Mobile Pay or Nagad to activate your account and claim your welcome bonus.

5
Start Betting

You're all set to enjoy everything Hibjaee has to offer. Head to your favourite section — Sports, Lottery, or Live Betting.

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How to Deposit & Withdraw

Deposit
  • Log in to your account and click "Deposit"
  • Select a payment method (Mobile Pay/Nagad/Rocket)
  • Enter amount (minimum ৳500)
  • Confirm — Instant Credit!
Withdraw
  • Go to "Withdrawal"
  • Enter amount and payment number
  • Verify with OTP
  • Transfer completed within 5 minutes

For any payment-related issues, contact our Live Chat. For details on financial transactions, visit our Financial Transactions View the page.

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About the Hibjaee Help Center

When using a betting platform, small questions can pop up all the time — "Why hasn't my deposit gone through?", "I forgot my password, what do I do?", "Where did my bonus money go?" These are the kinds of questions anyone might have. Hibjaee's Help Center is built to answer exactly these questions.

Our support team works with people from districts across Bangladesh. They understand that how someone speaks in Dhaka can be quite different from Sylhet or Chattogram — which is why our team is fully comfortable communicating in all varieties of Bengali.

Most Frequently Asked

Daily Hibjaee's support team receives hundreds of questions. Some come up again and again. Below is a quick rundown of the most common topics so you don't have to wait for support.

What should I do if I forget my password?

On the login page, click "Forgot Password". An OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes under 5 minutes.

Balance not showing after a deposit?

Deposits are usually instant. Occasionally, network delays may cause a 5–10 minute wait. If it's been more than 15 minutes, contact us via live chat with a screenshot of your payment. Hibjaee's team will resolve it quickly.

Why do I need to complete KYC verification?

KYC — or identity verification — is there to protect you. It prevents unauthorized access to your account, and is required for large withdrawals under international regulations.

Responsible Betting & Limit Setting

Hibjaee We believe betting should be fun, not stressful. That's why the platform lets you set your own daily or weekly betting limits. If you feel like things are getting out of control, options for a temporary break or self-exclusion are available.

For more information on responsible betting, visit our Responsible Gaming View the page. If you'd like to talk about this privately, feel free to contact our support team — no judgement, ever.

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Frequently Asked Questions

An active Bangladeshi mobile number, a valid email address, and your National ID or passport details. You must be at least 18 years old. Registration is completely free.

Live chat and email support are available 24/7. Phone support runs from 9:00 AM to 11:00 PM. All channels are available in Bangla.

Most withdrawals are processed within 5 minutes of submission. Bank transfers may take 1–3 business days. Your first withdrawal may take a little longer due to KYC verification.

Yes. From Hibjaee's settings, you can suspend your account yourself for 24 hours, 1 week, or 1 month. For long-term self-exclusion, please reach out to our support team.

No. Only one account is allowed per person. If multiple accounts are detected, all of them may be suspended. If you're having trouble with an existing account, please contact support.

Pre-match bets can be cancelled within a set window before the event starts. Live bets generally cannot be cancelled. If a cashout option is available, you can use it to lock in a partial win.
Get Help Now

Our support team is always ready. Speak to us in Bengali.

Register

What Makes Hibjaee Support Stand Out

Fully in Bangla

No English? No problem. Our entire support system operates in Bengali.

Fast Resolution

Average live chat response time is 2 minutes. Even complex issues are resolved within 24 hours.

Experienced Team

Our support team has deep knowledge of the Bangladesh betting market and will guide you in the right direction.

Privacy Protection

Any information you share with support is kept strictly confidential and never shared with third parties.

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