From account setup to withdrawals — all Hibjaee guides and support in one place.
Guides covering everything from opening a new account and identity verification to password recovery and profile updates.
12 GuidesStep-by-step instructions for depositing and withdrawing via Mobile Pay, Nagad, Rocket, and all other supported payment methods.
9 GuidesHow to place a bet, understanding odds, Live Betting rules, and how to cancel a bet.
15 GuidesHow to claim and use your welcome bonus, cashback, referral rewards, and other offers.
8 GuidesAccount security, two-factor authentication, and how to report suspicious activity.
7 GuidesTroubleshooting on mobile or desktop, PWA installation, browser settings, and tips to improve performance.
6 GuidesThe fastest way to get help. Chat with us in Bengali and typically get a response within 2 minutes.
Online NowFor complex issues or document submissions, send us an email. We respond within 24 hours.
support@hibjaee.appSpeak to us directly by phone from 9 AM to 11 PM. Bengali speakers welcome.
9:00 AM – 11:00 PM
Go to the Hibjaee registration page and enter your mobile number and password. The entire process is available in Bangla.
An OTP code will be sent to your phone. Enter it to verify your number. This takes no more than 30 seconds.
Fill in your name, date of birth, and email address. This information will be needed when you make a withdrawal.
Simply deposit 500 BDT via Mobile Pay or Nagad to activate your account and claim your welcome bonus.
You're all set to enjoy everything Hibjaee has to offer. Head to your favourite section — Sports, Lottery, or Live Betting.
For any payment-related issues, contact our Live Chat. For details on financial transactions, visit our Financial Transactions View the page.
When using a betting platform, small questions can pop up all the time — "Why hasn't my deposit gone through?", "I forgot my password, what do I do?", "Where did my bonus money go?" These are the kinds of questions anyone might have. Hibjaee's Help Center is built to answer exactly these questions.
Our support team works with people from districts across Bangladesh. They understand that how someone speaks in Dhaka can be quite different from Sylhet or Chattogram — which is why our team is fully comfortable communicating in all varieties of Bengali.
Daily Hibjaee's support team receives hundreds of questions. Some come up again and again. Below is a quick rundown of the most common topics so you don't have to wait for support.
On the login page, click "Forgot Password". An OTP will be sent to your registered mobile number. Use it to set a new password. The whole process takes under 5 minutes.
Deposits are usually instant. Occasionally, network delays may cause a 5–10 minute wait. If it's been more than 15 minutes, contact us via live chat with a screenshot of your payment. Hibjaee's team will resolve it quickly.
KYC — or identity verification — is there to protect you. It prevents unauthorized access to your account, and is required for large withdrawals under international regulations.
Hibjaee We believe betting should be fun, not stressful. That's why the platform lets you set your own daily or weekly betting limits. If you feel like things are getting out of control, options for a temporary break or self-exclusion are available.
For more information on responsible betting, visit our Responsible Gaming View the page. If you'd like to talk about this privately, feel free to contact our support team — no judgement, ever.
No English? No problem. Our entire support system operates in Bengali.
Average live chat response time is 2 minutes. Even complex issues are resolved within 24 hours.
Our support team has deep knowledge of the Bangladesh betting market and will guide you in the right direction.
Any information you share with support is kept strictly confidential and never shared with third parties.